# Terms & Conditions
Last Updated: June 2026
## 1. Introduction
These Terms & Conditions govern the sale of products and services supplied by Digi-iD ("we", "our", "us").
By placing an order through our website, online stores, email, telephone, quotation process, or any other sales channel, you agree to be bound by these Terms & Conditions.
If you do not agree to these Terms & Conditions, you should not place an order with us.
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## 2. Products and Services
Digi-iD supplies customised apparel, embroidered garments, printed garments, promotional products, branded merchandise, signage, and related services.
Product images, mock-ups, and digital representations are provided for illustration purposes only. Actual products may vary slightly due to manufacturing processes, screen settings, garment batches, and decoration methods.
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## 3. Quotations and Pricing
All quotations are valid for 30 days unless otherwise stated.
Prices are subject to change without notice prior to order acceptance.
Delivery charges, artwork charges, setup fees, and VAT (where applicable) will be identified during the ordering process.
An order is not confirmed until payment has been received or written acceptance has been provided by Digi-iD.
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## 4. Orders and Production
Orders are deemed accepted when:
* Full payment has been received; or
* Credit account terms have been agreed; and
* Artwork approval has been provided where applicable.
Production will not commence until all necessary approvals, artwork, information, and payment requirements have been satisfied.
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## 5. Artwork Approval
Customers are responsible for carefully reviewing all proofs, artwork, mock-ups, visual representations, spelling, colours, quantities, garment selections, and design layouts before providing approval.
Approval of artwork constitutes acceptance of all elements shown within the proof.
Once approval has been provided, Digi-iD cannot accept responsibility for:
* Spelling mistakes
* Typographical errors
* Design errors
* Incorrect colours approved by the customer
* Incorrect sizing information
* Layout issues visible within approved artwork
Any changes requested after approval may incur additional charges and production delays.
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## 6. Customer Supplied Artwork
By supplying artwork, logos, trademarks, images, or other materials, you confirm that:
* You own the rights to use such materials; or
* You have obtained all necessary permissions and licences.
Digi-iD accepts no responsibility for copyright, trademark, design right, or intellectual property infringement arising from customer supplied content.
You agree to indemnify and hold Digi-iD harmless against any claims, losses, damages, costs, or expenses arising from the use of supplied artwork.
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## 7. Production Tolerances
The garment decoration industry involves manufacturing and production processes that may result in minor variations.
The following shall be considered acceptable industry tolerances and shall not constitute defects:
* Minor colour variations between garments and batches
* Minor colour variations between digital proofs and finished products
* Minor variations in print positioning
* Minor variations in embroidery placement
* Minor variations in embroidery density and stitch appearance
* Minor garment size variations within manufacturer tolerances
* Minor differences between production runs
Such variations do not qualify for refund, replacement, or compensation.
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## 8. Garment Sizes
Size guides are provided as a guide only.
Customers are responsible for selecting appropriate garment sizes.
Digi-iD cannot accept returns or exchanges for customised products due to incorrect size selection.
Where team stores, club stores, school stores, or affiliate stores are used, individual purchasers remain responsible for their own size selection.
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## 9. Delivery
Delivery times are estimates only and are not guaranteed unless expressly agreed in writing.
Digi-iD shall not be liable for delays caused by:
* Couriers
* Suppliers
* Material shortages
* Customs processes
* Industrial action
* Weather events
* Circumstances beyond our reasonable control
Risk in goods passes to the customer upon delivery.
Customers should inspect deliveries promptly and notify us of any issues within 14 days.
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## 10. Returns and Refunds
Returns and refunds are governed by our separate Returns & Refunds Policy.
Customised, personalised, printed, embroidered, and made-to-order products cannot be returned due to change of mind.
Nothing in these Terms affects your statutory rights.
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## 11. Cancellations
Due to the bespoke nature of many products supplied, orders may not be cancelled once:
* Artwork has been approved;
* Materials have been ordered;
* Production has commenced.
Where cancellation is accepted, Digi-iD reserves the right to recover costs incurred up to the point of cancellation.
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## 12. Payment
Payment must be received in accordance with agreed payment terms.
Where trade credit accounts are approved, invoices must be paid within the agreed payment period.
Late payments may result in:
* Suspension of services
* Suspension of outstanding orders
* Recovery costs
* Statutory interest where applicable
Goods remain the property of Digi-iD until paid for in full.
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## 13. Intellectual Property
All artwork, designs, proofs, layouts, templates, concepts, marketing materials, website content, graphics, and creative works created by Digi-iD remain the intellectual property of Digi-iD unless otherwise agreed in writing.
No licence, ownership, or transfer of rights is granted unless expressly agreed.
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## 14. Affiliate, Team and Organisation Stores
Digi-iD may operate online stores on behalf of clubs, schools, charities, businesses, organisations, teams, and affiliates.
Store operators are responsible for ensuring that:
* Any logos or branding supplied may be legally used.
* Content supplied is accurate and lawful.
Digi-iD reserves the right to remove or suspend stores that breach applicable laws or intellectual property rights.
Where commission or fundraising arrangements exist, these will be governed by separate written agreements.
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## 15. Limitation of Liability
Nothing within these Terms excludes liability where such exclusion is prohibited by law.
Subject to applicable law, Digi-iD shall not be liable for:
* Indirect losses
* Consequential losses
* Loss of profits
* Loss of business opportunities
* Loss of goodwill
* Loss of anticipated savings
Our total liability arising from any order shall not exceed the amount paid for the affected order.
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## 16. Force Majeure
Digi-iD shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including:
* Acts of God
* Fire
* Flood
* Pandemic
* Industrial disputes
* Supplier failure
* Government restrictions
* Transport disruption
* Utility failures
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## 17. Website Use
All website content is owned by or licensed to Digi-iD.
Users may not copy, reproduce, distribute, modify, or commercially exploit website content without prior written permission.
Unauthorised use of the website may result in legal action.
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## 18. Privacy
Personal information is processed in accordance with our Privacy Policy.
By using our website and services, you acknowledge that personal information may be collected and processed as described within that policy.
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## 19. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
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## 20. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Northern Ireland.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.
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## Contact Us
Digi-iD
Email: support@digi-id.co.uk
Phone: 028 406 48004
If you have any questions regarding these Terms & Conditions, please contact us using the details above.
